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Urgent treatment and out of hours care

If you have a dental emergency out of normal practice hours, you can contact the Dentaline Service out of hours service on 01634 890300. They are available week days after 6:30pm, weekends and bank holidays. Alternatively the NHS 24 hours advice line is 111.

Our Practice Quality Policy

Our practice aims to provide dental care of a consistent quality for all patients. We have management systems to help us and which define each practice member’s responsibilities when looking after you.

• In proposing treatment, we will take in to account of your own wishes. We will explain options, where appreciate, and costs, so that you can make an informed choice. We will always explain what we are doing.

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• We will do all we can to look after your general health. We will ask you about your general health and about any medicines being taken. This helps us to treat you safely. We all keep all information about you confidentia

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• Contamination control is also essential to the safety of our patients. Every practice member receives training in practice systems for contamination control

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• We screen all patients for mouth cancer at routine checkups. We ask patients about tobacco and alcohol use because they increase your oral cancer risk.

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• All staff joining the practice are given training in practice wide procedures. Once a year, there is an individual review of training needs of all staff in the practice.

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• All members of the practice know of the need to ensure that dentists are working safely. In the unlikely event that a dentist in this practice becomes unfit to practice, we have systems to ensure that concerns are investigated and if necessary acted.

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• Practice working methods are reviewed regularly at meetings for all staff. We encourage all staff to make suggestions for improving the care we give patients.

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• We regularly ask patients for their views on our services. We have systems for dealing promptly with patient complaints and for ensuring that lessons are learnt from any mistakes we make.

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• All dentists in the practice take part in continuing professional education, meeting the General Dental Council’s requirements. We aim to keep up to date with current thinking on all aspects of general dentistry, including preventive care.